IMPORTANT POINTS (Summary)
- Holiday Home Concierge is NOT affiliated with Amazon
- We are not responsible for Alexa device functionality or failures
- Amazon’s terms and policies apply to Alexa device usage
- Alexa Smart Properties transfers are at your own risk
1. No Affiliation with Amazon
Holiday Home Concierge is an independent service operated by New Logic Ltd. We are NOT affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or any of its subsidiaries.
“Alexa”, “Amazon”, “Echo”, and related marks are trademarks of Amazon.com, Inc.
2. Third-Party Service
Our Service integrates with Amazon Alexa to provide voice-enabled features for your properties. This integration is subject to:
- Amazon’s Terms of Service
- Amazon’s Privacy Policy
- Alexa Terms of Use
- Alexa Smart Properties terms (where applicable)
3. Device Disclaimer
3.1 Devices We Supply
When we supply Alexa-enabled devices as part of our service:
- We are not responsible for device malfunctions or failures
- We are not responsible for software updates or changes by Amazon
- Device warranty and support are provided by Amazon, not by us
- We cannot guarantee uninterrupted device operation
3.2 Your Own Devices
If you use your own Alexa devices with our Service:
- You are responsible for device setup and maintenance
- We are not responsible for any device issues
- Compatibility is not guaranteed
4. Alexa Smart Properties
4.1 Account Transfers
If your Service involves Alexa Smart Properties and account transfers:
- Transfers are conducted according to Amazon’s procedures
- We facilitate but do not control the transfer process
- We are not responsible for transfer failures or delays
- Amazon may change transfer requirements at any time
4.2 Smart Properties Risks
Using Alexa Smart Properties involves:
- Dependence on Amazon’s infrastructure and services
- Potential service changes or discontinuation by Amazon
- Privacy considerations for guest voice interactions
5. Voice Data
Voice interactions with Alexa are processed by Amazon according to their privacy policy. We do not have access to voice recordings. Please review Amazon’s privacy policy for details on how voice data is handled.
6. Service Availability
Alexa services may be:
- Unavailable due to Amazon outages
- Modified or discontinued by Amazon
- Subject to regional restrictions
We are not responsible for Alexa service availability or changes.
7. Limitation of Liability
To the maximum extent permitted by law, we disclaim all liability for:
- Alexa device failures or malfunctions
- Changes to Alexa services or features
- Data processed by Amazon
- Guest interactions with Alexa devices
- Any losses arising from Alexa service unavailability
8. Contact Us
For questions about these Terms, contact us at:
- Email: legal@holidayhomeconcierge.com
For Alexa device support, please contact Amazon directly.