Holiday Home Concierge
A Virtual Concierge Service for Holiday Homes.
WHAT IS IT?
A virtual concierge service
AN ALEXA SHOW ECHO 8 DEVICE, RUNNInG ON THE amazon smart properties infrastructure using our custom software solution.
guests interact with the virtual concierge device via voice and touch.
see for yourself
Here's a taster of the product, from our beta release.
This is the intro video dynamically generated and personalised for each property
FEATURES
The current features supported in the prototype include:
Property information
The concierge will know all the information on your property and answer your guest's questions
Local amenities
The concierge will advise your guests where the local amenities can be found with QR codes for map directions
Things to do
Guests are presented with things to do in the area including information and recommendations
getting around
Advise your guests on the travel options, QR codes to call a taxi, access a bus timetable or rail website
local offers
Connect local business to your guests and promote local offers on experiences, food and drinks
Book a table
Guests can view local restraunts through OpenTable integration and scan a QR code to book
Book a Tour
Find and book a local our through Viator's 200,000+ global tours, and scan a QR code to book
Feedback
Users can send feedback via the device, and record an entry in your virtual guestbook
management
Manage all the content presented to your guests with an easy to use online portal
Prototype demo videos
Check out some of the demo videos from our prototype
Playlist
improving the holiday let experience
Our vision
To become the go-to AI-powered concierge service for holiday lets, enhancing guest experiences, streamlining property management, and connecting holiday guests with tailored offerings and experiences from local businesses.
Who We Are
About Us
We are a digital product agency based in Brighton, UK, with firsthand experience as holiday let owners and operators.
Since 2001, our team has been crafting award-winning digital experiences for the world’s biggest brands including Disney, BBC, Universal Pictures, Warner Media, Intel and Amazon.
We’re dedicated to developing technology that enhances the experience for holiday let owners, management companies, guests, and local businesses. Our goal is to create a solution that not only elevates guest experiences but also reduces customer service inquiries—making every stay truly exceptional.
The Holiday Home Concierge brings together our expertise in AI development and user experience (UX) design, creating a seamless, intelligent concierge service that makes every stay more enjoyable and efficient.
With extensive experience in developing digital platforms and Alexa skills, we are excited to bring this innovative solution to market.
If you want to find out more
Message Us
Setup is easy
It starts with your guestbook!
You upload or send us your guest book and with the help of AI, we find the answers to the common questions from guests and create responses.
You review all the responses and help with any missing information.
Local offers, tours, table bookings, attractions and amenities can be configured automatically, based on the property location, or tailored to your needs.
As our business grows, so do the features of the concierge and the value provided to you, your guests and local businesses.
We offer various support packages to help you get you up and running.
Benefits for everyone
Hosts
- Improve customer feedback scores and reviews
- Increase bookings
- Earn commissions from partner integrations
- Reduce guest customer service contacts
- Increase the level of in-property service
- Reduce issues and damage
- Smart home integrations
Guests
- Access property information more easily
- Discover more in the area to explore
- Access local offers
- Receive local knowledge
- Overall improved holiday experience
Local Businesses
- Directly reach guests in properties during stays with rich advertising and information
- Tailor offers and deals based on business activity and time of day
- Drive instant bookings from guests in properties
- Increase sales
Join our mailing list
If you’d like to keep updated with our progress, including feature and location roll-outs, just sign-up!
This is just the beginning
OUR ROADMAP
SIMPLE SETUP
- A complete self service solution for hosts
- Ongoing support available
- Customise look and feel
- Customise integration and offers
- Partner access to upload and target offers
Tech integrations
- Full access to Amazon Smart Property features via API
- Advanced use of partner APIs including Viator, OpenTable and Google Maps
- Integration with tour operators’ platforms
Global expansion
- After Brighton, roll out in 10 further UK destinations
- Rollout to all Alexa Smart Properties markets
- Multi-language support for all devices
- Deploy in additional markets