Holiday Home Concierge
A Virtual Concierge Service for Holiday Homes.
WHAT IS IT?
A virtual concierge service
An Amazon Echo Show 8 device running our custom Alexa skill, with optional support for Alexa Smart Properties (enterprise version). Guests interact with the virtual concierge through voice and touch for a seamless in-property experience.
see for yourself
Here's a taster of the product, from our beta release.
This is the intro video dynamically generated and personalised for each property
FEATURES
The current features supported in the prototype include:
Property information
The concierge will know all the information on your property and answer your guest's questions
Local amenities
The concierge will advise your guests where the local amenities can be found with QR codes for map directions
Things to do
Guests are presented with things to do in the area including information and recommendations
getting around
Advise your guests on the travel options, QR codes to call a taxi, access a bus timetable or rail website
local offers
Connect local business to your guests and promote local offers on experiences, food and drinks
Book a table
Guests can view local restraunts through OpenTable integration and scan a QR code to book
Local Experiences
Find a local experience through Viator and Get Your Guide's thousands of options, and scan a QR code to book
Feedback
Users can send feedback via the device, and record an entry in your virtual guestbook
management
Manage all the content presented to your guests with an easy to use online portal
Prototype demo videos
Check out some of the demo videos from our prototype
Playlist
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improving the holiday let experience
Our vision
To become the go-to AI-powered concierge service for holiday lets, enhancing guest experiences, streamlining property management, and connecting holiday guests with tailored offerings and experiences from local businesses.
Who We Are
About Us
We are an AI-powered digital product agency based in Brighton, UK, with firsthand experience as holiday let owners and operators.
Since 2001, our team has crafted award-winning digital experiences for some of the world’s most recognised brands, including Disney, BBC, Universal Pictures, Warner Media, Intel and Amazon.
Today, we develop technology that enhances the experience for holiday let owners, management companies, guests, and local businesses. Our mission is simple: elevate every stay while reducing customer service enquiries — creating a smoother, more profitable operation for property managers.
Holiday Home Concierge combines our expertise in Alexa skill development, AI integration, and user experience (UX) design to deliver a seamless, intelligent in-property concierge service.
The result is a modern guest experience that is intuitive, efficient, and designed specifically for the short-term rental market.
If you want to find out more
Message Us
Setup is easy
It all starts with a link to your property website or digital guest book.
Simply add your website link and/or upload your guest book. Using AI and smart technology, we analyse the content, identify common guest questions, and automatically generate accurate, helpful responses.
You review and refine the responses, adding any additional details to ensure everything is perfectly tailored to your property.
Local offers, experiences, restaurant bookings, attractions and amenities can be configured automatically based on your property’s location — or fully customised to suit your preferences.
As our platform evolves, so do the features and value delivered to you, your guests and local businesses.
We also offer flexible support packages to help you get up and running quickly and confidently.
Benefits for everyone
Hosts
- Improve customer feedback scores and reviews
- Increase bookings
- Earn commissions from partner integrations
- Reduce guest customer service contacts
- Increase the level of in-property service
- Reduce issues and damage
- Smart home integrations
Guests
- Access property information more easily
- Discover more in the area to explore
- Access local offers
- Receive local knowledge
- Overall improved holiday experience
Local Businesses
- Directly reach guests in properties during stays with rich advertising and information
- Tailor offers and deals based on business activity and time of day
- Drive instant bookings from guests in properties
- Increase sales
Join our mailing list
If you’d like to keep updated with our progress, including feature and location roll-outs, just sign-up!
This is just the beginning
OUR ROADMAP
SIMPLE SETUP
- A complete self service solution for hosts
- Ongoing support available
- Customise look and feel
- Customise integration and offers
- Partner access to upload and target offers
Tech integrations
- Full access to Amazon Smart Property features via API
- Advanced use of partner APIs, including Viator, Get Your Guide, OpenTable and Google Maps
- Integration with tour operators’ platforms
Global expansion
- After Brighton, roll out in 10 further UK destinations
- Rollout to all Alexa Smart Properties markets
- Multi-language support for all devices
- Deploy in additional markets